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The company provides a technical support platform that combines cobrowsing, session replays, and console logs to help customer success and engineering teams resolve user issues. Its software allows agents to see and control user screens in real-time and review automatically recorded sessions to diagnose bugs without asking for reproduction steps. The platform integrates directly with helpdesk tools like Zendesk, Salesforce, and Intercom to streamline workflows for SaaS companies and enterprise support teams.